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Workshop Series: Gettting your First Customer Part 3 – Onboarding the First Customer & Delivering a World-Class Experience
February 19, 2019 @ 5:00 pm - 6:30 pm
$70
In the final part of a 3-part workshop on developing your business with Pat Sebastien of Sebastien Business Development Consulting, learn how to close your first customer and deliver a great experience to maximize customer success and customer lifetime value. Learn how to improve your product based on customer feedback and measuring customer interaction with your product.
Conceptual Takeaways:
- Principles of Customer Success
Practical Takeaways:
- Tips to help engage and close customers; knowing where you stand.
- How to find where to draw the line between saying yes and no to your customers.
- How to avoid over-promising and under-delivering.
- How to measure customer success and use it to help you get your next customers.
We’ll be walking through the standards that you should set for yourself when onboarding a customer and how to treat them once they’re fully onboarded. Many entrepreneurs either use too many resources or too few resources when trying to give their customers a world-class experience. Learn how to measure customer interaction with your product and use it to inform business, service, and product growth.
Who will get value from this workshop?
- People who want to improve their close rate for sales or want to learn how to close their first deal.
- People who want to learn what to do after they’ve made a sale.
- People who want to develop their product and business according to customer demand.
- People who want to learn how to find a balance with customer requests.
- People who want to improve their customer lifetime value, upsell, and cross-sell to current clients.
Who will not get value from this workshop?
- People who are great at maximizing lifetime customer value.
- People who have a great close rate AND a low buyer’s remorse rate (Note that buyer’s remorse can indicate the need for revisiting sales processes and improving them.)
Get your tickets for the full workshop for $70, or sign up for individual workshops for $30 each!